Dear All,
I want to personally thank everyone who took the time to read and spread the word on my post “Indians comfort and loss of time is of no value to British Airways“. I appreciate and I am glad that everyone shared their own experiences also. When I first decided to write this post, it was meant to be a letter to the CEO of British Airways highlighting my experience while flying BA. But your overwhelming support helped this feedback reach them and to get a response. I am glad to update you that BA has sent across their views on this case and an apology for their staff’s behavior at the Heathrow Airport. I am pasting this response for all of you below.
On my post I had also received numerous comments – some “good” some “bad” and some “ugly” but, in all, I think we received some good solutions, answers and suggestions from travelers across the world. This post was a feedback to BA, that they are in a service industry and their customer service should be equivalent for every passenger. They have assured us that they will take this matter seriously and I sincerely hope that they do. I have titled this post “A start..” as I hope that BA and all the other airlines (where people have had similar experiences) don’t wait for someone to complain, but proactively work on their customer service and improve.
Thanks and regards
Snigdha
getsetandgo 